
Support does not stop at go-live, because that is exactly when usage questions arise. Follow-up covers three areas.
The first is adoption: which views are actually used, which alerts are handled, which users are dropping off. The second is performance: changes in inventory levels, availability and forecast accuracy against the goals set during scoping. The third is product evolution: new platform capabilities are presented to the teams in place, with support on those relevant to their context.
This continuity is what lets an organization start with a limited scope and expand gradually, rather than taking on everything on day one.