
Flowlity is designed to be operated by in-house Supply Chain planners directly, without a parallel data-science team and without specific training or certification. The UI is built to be user-friendly and intuitive enough for planners to navigate forecasts, recommendations and exceptions without a learning curve typical of script-based or code-first platforms. Each customer is paired with a dedicated Customer Success Manager (CSM) during onboarding and ongoing operations, and the Co-planner MCP agentic layer reduces manual workload on routine decisions.